SASSA Change Phone Number with Application ID

In this era of digital communication and technological advancements, the South African Social Security Agency (SASSA) recognizes the importance of keeping its beneficiaries seamlessly connected. One crucial aspect of maintaining effective communication and the SASSA grant process is the ability to update and modify contact information, such as phone numbers. SASSA understands that life circumstances can change, prompting individuals to update their contact details to ensure timely and accurate communication regarding social security benefits, program updates, and other essential information.

Applicant’s cell phone number plays an important role in all of the SASSA processes such as Checking SASSA status, Changing banking details, Submitting an Appeal, Checking your SASSA balance etc. With the ease and convenience of modern technology, the process of changing one’s phone number with SASSA has been streamlined, allowing beneficiaries to stay informed and connected to the vital support the agency provides. You can change your SASSA phone number details by choosing one of the following methods mentioned below. This method works for any of the SASSA grants e.g. SRD, child support grant, old age grant, SASSA R350 Reapplication, and war veteran grant.

Visit the SASSA official website srd.sassa.gov.za
In the “ID number” box, enter your 13-digit South African Identity number.
Then enter your 6-digit Application ID that was provided by SASSA for grant approval.
Click “Submit” to confirm your identity.
Then Select “Change Phone Number.”
Enter your new cell phone number to update contact details on your SASSA application.
You’ll then receive an OTP through an SMS on the new cell phone number for verification.
Enter the OTP in the given section and click “Verify PIN.”
You will then receive another message to confirm your request to change the cell phone number.
Then click “Submit” to change your number

After submitting, you will have to wait for at least 2 weeks. During this period SASSA verifies the provided information and after the waiting period is over, your SASSA phone number will be changed and you will be able to check your SASSA status using your new cell phone number.

Things required for Sassa change phone number

You need to have these things ready to change your phone number in the SASSA application.

Your 6-digit application ID.
Your 13-digit South African Identity number.
Your new cell phone number.

How to get the application ID?

If you do not have your application ID then you need to get it first to change your phone number in your SASSA application. Application ID is crucial for changing your phone number and getting it is an easy process. You can get your application ID by:

Visit the SASSA official website srd.sassa.gov.za.
Scroll down and click on a yellow box saying “Proceed to next” if you are a South African ID holder or citizen.
On the next page click “SASSA Application Status.”
Click on the bar that appears and says “Click here to check online.”
Then enter your ID number and click “Submit”
Next, enter the old phone number that you used in your application.
Your 6-digit application ID will be then created and you can use it to change your contact number easily.

After you get your application ID you can follow the steps given previously to change your SASSA phone number. This would allow you to be updated on all the new information and hence will help you out in receiving your grants more easily.

Other Ways to change your SASSA phone number

Through Email

You can change your phone number and other contact details by email if you face any issues while changing your phone number online through the SASSA official website. For this purpose just write an email to [email protected]. In the subject section, write change phone details. In the email, provide all of your information i.e. application ID, South African ID number, and previous phone number. Also, state the reason why you want to change your cell phone number and provide your new cell phone number along with it.

Through the SASSA Toll-free helpline

If you are facing any issues while changing your phone number through the SASSA website, you can change your phone number by calling the toll-free helpline of SASSA at 0800 60 10 11. After dialing the number you will be asked to provide your details i.e. your 13-digit ID number and 6-digit application ID number. Then you will be asked to provide the reason for changing your number and after all the verification, your phone number will be changed.

Report Stolen SIM card/phone to SASSA

If your phone or your sim card has been stolen or you have lost it mistakenly, you need to report this to SASSA as soon as possible. SASSA urges the applicants to report stolen SIM cards or mobile phones to make sure the applicant’s payments are not stolen from them. If you have lost your phone or it was stolen, you can report it to SASSA by:

First, open the link https://srd.sassa.gov.za/sc19/auth
Then enter your ID number in the required section.
Click “Submit” to confirm that the cell phone number you used in the grant was changed without your permission.
A box with “Yes” or “No” options will appear.
Click “Yes” to submit the report to SASSA.
You will then receive a notification saying “Successfully submitted unauthorized cell phone number change report to SASSA.”

Keep in mind

When changing your SASSA cell phone number you should keep the following things in mind:

Always double-check your ID number and phone number before you submit them.
State a clear reason why you want to change your phone number during the process.
Always keep a copy of your application ID for future reference.
The service of changing phone number is free and there is no fee for it.
Only the primary account holder can make changes to the mobile number registered in the SASSA application. No other person can do so in their place.
If you want to change both your SASSA phone number and your SASSA banking details, you need to change your phone number first.
A SASSA online account is needed to update the contact information and reconfirm your SASSA application. You cannot change your mobile number without an online SASSA account.

Making it easier for people to change their phone numbers shows the commitment and dedication of SASSA to help people in need as much as they can. Changing the SASSA phone number online is an easy and user-friendly process. By following the above guide, one can change his SASSA phone number without any difficulty and can remain informed about any advancements in their grant payments.